FAQ

Email

Request for PIN
 

Faq's


----------------------------------------------------------------------------

General


Q. How is the Account different from other long distance providers and calling cards that I have used?
A. Unlike other calling cards and long distance providers, the card and services are designed to save you money on long distance calls made on your cellular, office and home phone. This service does not replace your existing cellular and local calling plans; it simply allows you to stop paying the high long distance rates charged by your cellular and local long distance provider. Unlike other calling cards, the minutes you purchase with the card will never expire and there is no monthly fee, maintenance fee or connection fee.

Q. How will I get my PIN number?
A. If you need a PIN number to make a call from unregistered numbers please email us at support@justdial.ca to get your PIN. For security reasons, you will need to use our system from your primary phone number before you request for your PIN.

Q. Do I require a PIN to use my account?
A. You are not required to use your PIN when placing a call from an activated phone number. If you are making a call from a non-activated phone number or from an activated phone but you are outside of a local calling area, you will be required to enter your PIN.

Q. How will I add more phone numbers to my account?
A. You may add more phone numbers to your account (e.g, cell phone, office, fax) Online.

Q. What happens if I forget my PIN?
A. See customer support page.

Q. Do I have to cancel any existing services before my account will work?
A. When you use this service, our system knows you are a customer by recognizing any of your activated phone numbers each time you dial into the service. If you have the Call ID Blocking feature on any of the activated lines, you will have to disable that feature in order to use your account or alternatively keep the Call Blocking service active and use your PIN. If you are unsure of how to disable the feature, please contact your cellular provider or refer to your phone manual.

Q. Are there any contracts or agreements to sign?
A. No. You are not required to sign any contracts or agreements.

Q. How do I sign up for Just Dial?
A. The best and most efficient way to sign up is Online!
If you need extra help or don't have Internet access, please call us at 1-877-884-4655 Monday to Friday - 8.30 AM - 4.30 PM (PST). If you call after hours, please leave your name and telephone number and we will call you back shortly.

Q. Will I be able to use the address book or scroll feature on my cellular phone to make long distance calls?
A. Yes, the address book feature should work with this service, on all phones. To use it you will need to program a separate entry for each destination number you would like to call. Each entry will include the local access number for the city you are making the call from, a pause and 1 + the area code and destination number of the person you are calling.

For example, if you are making a call from Toronto, your entry will look like this: 416-642-8023-Pause-1-514-555-1234. If you are unsure of how to program pauses into your phone, please refer to your phone manual. Please note that each phone is different and some phones may not have this feature or it may be referred to under a different name, for example, space or link mark. To confirm that you have programmed the access number and pauses correctly, you should hear the following message prior to your call going through: "For this destination you have X minutes remaining." If you are unable to use your address book with this service, you will always have the option to enter each number manually for all calls.

Balance and Recharge

Q. How long will it take before my account is available for use?
A. Your account will be activated in less than an hour. (If you sign up after 11 PM EST your account will be activated the next day.)

Q. How do I recharge my account?
A. Online or by calling 1-877-884-4655 Monday to Friday - 8.30 AM - 4.30 PM (PST) or using our Easy Pay service (for Canadian residents).

Q. Does my account balance ever expire?
A. Your account and account balance will not expire. Even if your account balance is depleted, we will keep your account open so that you can make a deposit the next time you have the need to make a Long Distance call.

Q. How do I check my account balance?
A. Each time you use the service, you will be given your balance before your call is connected.

Activating Phone Numbers

Q. How do I activate my account?
A. Online or by calling 1-877-884-4655 Monday to Friday - 8.30 AM - 4.30 PM (PST)

Q. What is a Primary Phone Number?
A. The Primary Phone Number is the main phone number that you wish your account to be identified with (also referred to as Account Number). We recommend that you activate the phone number that you use most often, and that you will most easily remember, as your primary phone number. The primary phone number will also be used to retrieve your account information online and when making deposits to your account.

Q. How many phone numbers can I activate to my account?
A. You can activate up to 8 separate phone numbers on each account. The 8 phone numbers are comprised of your Primary Phone number and 7 additional phone numbers that you choose. You do not have to activate all 8 phone numbers. Phone numbers you wish to activate can be any combination of personal and business cellular phone numbers as well as any residential or business landlines.

Q. How do I change one or more phone numbers activated to my account?
A. Online or by calling 1-877-884-4655 Monday to Friday - 8.30 AM - 4.30 PM (PST) However, for your security and protection, if you wish to change your Account Number (Primary Phone Number), you will have to contact Customer Service.

Q. Can I use my account to make calls from phone numbers that are not activated?
A. Yes. You can make long distance calls from non-activated phone numbers. Please refer to the list of Local Access Numbers for Non-Activated phones or if you are outside of a local calling area, dial 1-800-362-7164 (a 3 per minute charge will apply). If you are making a call from a non-activated phone you will be required to enter your PIN.
*$0.80 payphone service charge

Rates

Q. Where can I check the most current domestic and international rates?
A. You can check our rates Online by clicking here or by calling our Rate Hotline at 1 866 628 9397

Q. What are the rates if I call a cellular phone overseas?
A. For rates to cellular phones overseas, please click here.

Q. Will I still get charged for minute usage from my cellular provider?
A. Yes. Placing a long distance call through will use your airtime on your cellular plan but you will not be charged any long distance charges from your cellular provider.

Q. Are there any hidden fees associated with this service?
A. No hidden fees!!!

Troubleshooting

Q. I don't have access to my account from my cell phone and/or I am getting a message that says my phone number is invalid.
A. Please check first with your cell phone provider if they are blocking your caller ID for toll-free numbers. Our switches will not read your number if your caller ID is blocked. In this case you can access your account with your PIN number.

Hint: To make fast dialing, please save your access number along with your PIN number as one entry on your cell phone by putting couple of pauses (p) between them. (Example: 1234567890pppp123456789012)

Please call our customer care center at 1-877-884-4655 Monday to Friday - 8.30 AM - 4.30 PM (PST) if you need further assistance. One of our customer service representatives will be happy to help you.


---------------------------------------------------------------

Faq's - Cell Phone Users


Q. Will I be able to use the address book or scroll feature on my cellular phone to make long distance calls?
A. Yes, the address book feature should work with this service, on all phones. To use it you will need to program a separate entry for each destination number you would like to call. Each entry will include the local access number for the city you are making the call from, a pause(p) and 1 + the area code and destination number of the person you are calling.

For example, if you are making a call from Toronto, your entry will look like this: 416-642-8023-pause(p)-1-514-555-1234. If you are unsure of how to program pauses into your phone, please refer to your phone manual. Please note that each phone is different and some phones may not have this feature or it may be referred to under a different name, for example, space or link mark. To confirm that you have programmed the access number and pauses correctly, you should hear the following message prior to your call going through: "For this destination you have X minutes remaining." If you are unable to use your address book with this service, you will always have the option to enter each number manually for all calls.

Q. How will I use my Cell Phone while travelling?
A. To do this make sure you have a long distance plan with your wireless service provider otherwise you will be charged roaming charges by your wireless service provider. However you will not be billed roaming charges or any other fees by your service provider while using your cell phone locally.

Q. Are there any contracts or agreements to sign to use my cell phone with your service?
A. No. You are not required to sign any contracts or agreements for our service.

Q. I am getting a message that says my phone number is invalid.
A. Please dial 1 888 621 2903 from your cell phone to check if your Caller Id is blocked on your cell phone. Failed to hear your cell phone number when you dial the read back number means that your cell phone is configured to block sending Caller ID information. In this case Permanent Caller ID Block Release may send your Caller ID information for a single phone call. To do this, Dial *82 from your cell phone and at the second dial tone, dial the access number you wish to reach. If you continue getting the same message please call our customer care center at 1-877-884-4655 Monday to Friday - 8.30 AM - 4.30 PM (PST). One of our customer service representatives will be happy to help you.

Q. I don't have access to my account from my cell phone.
A. If your access number is a toll free number our system may not read your number in this case you can still use your cell phone with PIN number hassle free. To do this you will need to program your access number - pause(p) - PIN number.

Q. How to check if your CallerID is blocked?
A. Please dial 1 888 621 2903 from your cell phone to check if your Caller Id is blocked on your cell phone. Failed to hear your cell phone number when you dial the read back number means that your cell phone is configured to block sending Caller ID information.

Q. How will I deactivate blocked CallerID?
A. By calling your wireless service provider or Permanent Caller ID Block Release may send your Caller ID information for a single phone call. To do this, Dial *82 from your cell phone and at the second dial tone, dial the access number you wish to reach.

Q. What's Roaming, Roaming fees and Roaming charges?
A. Roaming - Using your wireless phone in an area outside its home coverage area. There is usually an additional charge for roaming.

Roaming Fees - Using your wireless phone outside of the home service area defined by your service provider. The home area can be quite large or relatively small. Higher per-minute rates are usually charged for roaming, plus (sometimes) a daily access fee.

Roaming Charges - Summarizes airtime and long-distance charges for calls made while roaming in another carrier's territory. If you made long-distance calls while roaming, these charges may appear under the heading Other Long-Distance Company charges.

Have a question that is not answered here? Send it to us using our contact us form.
Copyright © 2004-2011 Just Dial Communications Inc.